Executive Leaders are the Key to Successful Organizational Change! But middle managers are where the “rubber meets the road” to drive change!

Gartner Inc., the world’s leading information technology research and advisory company, have frequently noted that the critical success factors for managing SAP (the German Software company) and other ERP (Enterprise Resource Planning software) implementations are people issues; behaviors, skills, actions – the “soft” side of managing ERP implementations, business process redesign, organizational restructuring and other strategic change initiatives …